Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Information for Active Duty Marines

  • For information on updating DEERS, click here

  • For information on the TRICARE Patient Portal, click here

Skip The Wait And Activate Your New Prescription Ahead Of Time

Q-Anywhere is available for use by all beneficiaries.

  • For orders placed within the last 7 days, please use Q-Anywhere.

  • For orders placed more than 7 days ago, please use the electronic prescription drop off form.


Don’t forget to keep your family’s information up to date in DEERS!