Beginning December 4, 2023, there will be a walk-in Immunization Clinic, from 8:00 am to 3:30 pm weekdays, for all vaccinations except for Respiratory Syncytial Virus (RSV). Click here for more information. 

Beneficiaries (other than active duty service members): Copayment changes for your prescription drugs will go into effect January 1, 2024. Copayments will change at TRICARE Home Delivery and retail network pharmacies. There is still a $0 copay for prescriptions filled at military pharmacies.
Learn more here.

Did you receive a referral or need to log into TRICARE West? Learn how to log into TRICARE West here

To make an appointment call 760 - 725 - HELP (4357) between the hours of 7:30 am and 4:00 pm weekdays. Select Option 3.

To access a video with instructions on setting up an MHS GENESIS account, click

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Already have a Case Manager?

Please call to  inquire about the status of your  Specialty Care Referral. If your referral is appointed to the MTF, we will schedule your appointment.

If your referral was sent to Tricare, you will need to call Health Net Federal Service, 844 - 866 - 9378. Please reach out to us if you are having any issues or concerns about your Specialty Care.
Active Duty service members are required to have a prior authorization for Urgent and Specialty Care. Active Duty Service members must receive all local urgent care from their Primary Care Manager (PCM), or an MTF Emergency Room.

If traveling and you need urgent care, please contact the TRICARE Nurse Advice line 800 - TRICARE (874 - 2273), prior to obtaining Urgent Care.

Case Management Services


Naval Hospital Camp Pendleton Case Management


760 - 725 - 4357 Option 3

Hours of Operation: 

Mon-Fri: 7:30 am - 4:00 pm
Closed Weekends and Federal Holidays


Main Hospital, 3rd floor South side


Need to Update Your Information in DEERS? Click Here