Due to Dec. 24, 2024, being designated as a federal holiday, NHCP services will be affected as follows:
  • The Emergency Department will be remain open.
  • Those patients and beneficiaries with booked appointments will be seen as scheduled unless they wish to reschedule the appointment to a later date.
  • Those wishing to reschedule should call the appointment line at 760 - 725 - HELP (4357) and select option 3.
  • The walk-in immunization clinic will be closed.
  • Pharmacy, Laboratory, and Radiology Departments will be closed to walk-ins.
 
Thank you for your understanding and patience.

 
Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.


To make an appointment call 760 - 725 - HELP (4357) between the hours of 7:30 am and 4:00 pm weekdays. Select Option 3.

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Already have a Case Manager?

Please call to  inquire about the status of your  Specialty Care Referral. If your referral is appointed to the MTF, we will schedule your appointment.

If your referral was sent to Tricare, you will need to call Health Net Federal Service, 844 - 866 - 9378. Please reach out to us if you are having any issues or concerns about your Specialty Care.
 
Active Duty service members are required to have a prior authorization for Urgent and Specialty Care. Active Duty Service members must receive all local urgent care from their Primary Care Manager (PCM), or an MTF Emergency Room.

If traveling and you need urgent care, please contact the TRICARE Nurse Advice line 800 - TRICARE (874 - 2273), prior to obtaining Urgent Care.

Case Management Services

 

Naval Hospital Camp Pendleton Case Management

Phone:

760 - 725 - 4357 Option 3

Hours of Operation: 

Mon-Fri: 7:30 am - 4:00 pm
Closed Weekends and Federal Holidays

Location:

Main Hospital, 3rd floor South side

 

Don’t forget to keep your family’s information up to date in DEERS!