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About Us

Command Ombudsman

The Naval Hospital Camp Pendleton Command Support Team (CST) is a group comprised of the Naval Hospital's Commanding Officer, the Executive Officer and their spouses, the Command Master Chief, the Command Family Readiness Officer, the Family Readiness Assistants and our Command Ombudsman.

 

The group serves as a community resource linking staff members, patients, families and community residents to the Naval Hospitals senior leadership. We assist our families and customers by providing current information about hospital services and business operations, as well as providing timely, accurate responses to questions and concerns. CST members are available to address concerns, meet with individuals or groups, and assist with issues from updates on services to fielding suggestions that may improve or enhance our facility.

 

The Family Readiness Officer (FRO) is a link to the Command's families, the community and the Command's Leadership and staff. The FRO provides information on resources and referrals as needed to the Command's families and constituents. Advises the Command's leadership on family programs and events, and is the team leader for the Family Readiness Assistants and the Command Ombudsman. The FRO is the channel for official information from the command to the families, utilizing the FRA's and the Command Ombudsman, the FRO disseminates timely and critical information, regularly, via telephone and e-mail. The FRO also serves as a referral source to military and civilian support organizations like, Fleet and Family Support Centers, American Red Cross, Navy and Marine Corps Relief Society, Chaplains, medical facilities, and legal assistance offices. These organizations are valuable resources in obtaining assistance for command family members and providing support to family members seeking professional assistance and counseling.

 

The Navy Family Ombudsman is vital to the welfare of the command's families, and in this unique role, as an officially appointed volunteer, the duties are wide-ranging. The Ombudsman knows when to provide information, when to be a referral source and how to be receptive to family members when they call.

 

Ombudsman:

Serves as a communications link between the families and the command, an Ombudsman, in their official role, are not counselors or social workers, but act as an advocate for the command families by using their knowledge of the system, and their ability to help access the appropriate level of the chain of command for intervention. The Ombudsman is also knowledgeable in forwarding suitable requests or grievances up the chain of command while exercising confidentiality.

 

Supports command-sponsored groups and activities and advertise support group activities, as permitted by the command. You can contact a CST member by phone or e-mail utilizing the information below. A CST representative will generally get back to you by the next business day.
 

First Marine Expeditionary Force:

Family Readiness Web Site and Toll-Free Information Line:

I MEF FAMILY READINESS
The MEF has established a toll-free information line to access current information.For access, please call 1-866-676-0662, then dial the number for the corresponding units below.

1 for I MEF
2 for I MHG
3 for 1st MARDIV
4 for 3rd MAW
5 for 1st FSSG
6 for 11th MEU
7 for 13th MEU
8 for 15th MEU
9 for 1st MARDIV units

 
  The Navy Fleet and Family Support Center:
The Fleet and Family Support Program (FFSP) provides unified, customer-focused, consistent, and efficient FFSP programs and services to support sustained mission and Navy readiness. We provide the right services at the right time, to strengthen personal and family competencies to meet the unique challenges of the military lifestyle.
  Family Team Building:
The Marine Corps Family Team Building mission is to enhance Marine Corps Family Readiness, to prepare our families so that they can successfully meet the challenges of the military lifestyle and to enhance mission readiness. MCFTB programs provide educational resources and services to foster personal growth and enhance the readiness of Marine Corps families. These programs are supported at all major installations by Marine Corps Community Services (MCCS) through a staffed MCFTB office.
  Exceptional Family Member Program:
The Exceptional Family Member Program (EFMP) was established in 1987 to assist active duty service members in providing for the special needs of family members before, during and after relocation required by a change of duty assignment to a new location. The program ensures every attempt is made to mesh military career and special needs whenever possible
  MILITARY ONE SOURCE:
(user id: military password: onesource); The Military Services (Navy, Marine Corps, Army and Air Force) have put together a "One stop information shopping" network. You may contact this site at 1-800-342-9647 or by going on line via the above link.
  US MAIL:
10 free priority flat rate boxes! Great for sending care packages to your forward deployed loved one.
 
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WELCOME ABOARD TO THE WORLD'S FINEST NAVAL HOSPITAL!

Congratulations on your orders to Naval Hospital Camp Pendleton located in beautiful southern California. Naval Hospital Camp Pendleton is a 42 inpatient bed facility, overlooking the Pacific Ocean and is located approximately 1/2 mile from the main gate at Marine Corps Base, Camp Pendleton, CA. The Base is located approximately 35 miles north of San Diego and 100 miles south of Los Angeles. When you arrive aboard MCB Camp Pendleton, you will either be travelling along Interstate 5 (I-5) or Interstate 15 (I-15).

Directions:

From San Diego and areas north and east of Camp Pendleton, take Interstate 5 to the Camp Pendleton exit. After passing through the main gate of the Base, continue on Vandegrift Blvd. for 0.6 miles. Hospital is located on the right side of the road. For more Welcome Aboard information please click HERE.

Welcome Reservists!

Naval Hospital Camp PendletonOperational Support Office (Reserve Liaison Office)

The Operational Support Office is located in the Human Resources Department on the fourth floor of Naval Hospital Camp Pendleton (across from Dental).

You may reach us at:

HMC(SW/AW) Ramona J. Jones,
760-719-4638 or by email at usn.pendleton.navhospcampenca.list.oso@mail.mil

 

For more Reservist Welcome Aboard information please click HERE.

WHAT WILL I NEED WHEN I CHECK IN TO THE NAVAL HOSPITAL?

Let's talk about what you will need to do once you arrive at the Naval Hospital to make your check-in process as smooth as possible. Your first stop will be at the Quarterdeck. This is where you will have your orders endorsed. You MUST report in the Uniform of the Day and have your Service Record (Enlisted) and a copy of your PCS orders. You will then be directed to the Human Resources Department (HRD), Rm. 1055.*

*(If you report to the OOD after normal working hours, then report to MPMD at 0730 the next working day.)

This is the next step in your check-in process. Here you will be asked to provide a substantial amount of information and will have to fill out a few forms. This step in your process is the most time consuming, but is also the most important.
Here is a detailed list of the information you will be asked to provide:

All Members:

- Blood Type
- Citizenship
- Current Address (or BEQ room number)
- Date of Rank
- Date you checked out of your last command
- End of Active Obligated Service (EAOS)
- Ethnic Group
- Home of Record
- NEC/Designator
- Phone Number
- Projected Rotation Date (PRD)
- Years of Education

Officers

- BSC (found on your orders)
- Date of last FITREP
- NOBC

Providers

- Sub-specialty
- Year of Residency

PLEASE HAVE ALL THE INFORMATION WITH YOU WHEN YOU ARRIVE OR YOUR CHECK-IN PROCESS WILL BE DELAYED.

 

WHAT TO EXPECT AFTER YOU CHECK-IN

Command indoctrination is a vital part of your check-in process. Once you arrive, one of your stops will be at the Staff Education and Training Department. Here, you will be given dates for your Welcome Aboard Seminar/Command Indoctrination Course.

This is a two day course and is MANDATORY for all incoming personnel. Below is a list of other classes you will be required to attend based on your Rank/Rate. If you have any questions please contact your command sponsor or the Education and Training Department at (760) 725-1408.

A.D.A.M.S.

(Alcohol and Drug Awareness for Managers and Supervisors) Required for all E-5 and above.

AWARE

(Alcohol Awareness) Required for all E-4 and below.

HM Basic Skills

Hospital Corpsman, E-4 and below only, are required to take this 5 day course to test their basic skills such as Sutures, and IV insertion.

Customer Relations

Mandatory for all incoming personnel.

Privately Owned Vehicle (POV):

If you own a vehicle, you will need your vehicle registration and DOD Decal number in order to get your Naval Hospital Parking Permit.

The Joint Reception Center is where you will need to go to have your vehicle registered onboard MCB Camp Pendleton. They are located in the 13 Area, building 130132.

You will need to bring:
- Armed Forces ID card
- Driver's license
- Proof of insurance
- Smog certificate (out of state only)
- Your vehicle registration

Joint Safety Center:

If you are under 26 years old, you will also need to attend a MANDATORY Driver Improvement Course. This course can be scheduled through the Joint Safety Center, Building 2622, (760) 725-3672. You will not be able to register your vehicle onboard MCB Camp Pendleton without completing this course.

Graduate Medical Education

"Naval Hospital Camp Pendleton (NHCP) offers an outstanding environment for Family Medicine training. We deliver a world-class, full-scope learning experience that promotes clinical excellence. We are the only residency program in the facility, providing robust exposure to primary care, inpatient care, maternity and newborn care, Sports Medicine, and procedural training. Our residents perform nearly every procedure a Family Physician can do including minor procedures, joint injections, acupuncture, point-of-care ultrasound, vasectomy, colposcopy and LEEP, exercise treadmill testing, obstetrical ultrasound, and vaginal delivery.


We graduate leaders. Residents achieve increasing independence and responsibility during their time here. They become teachers for their junior residents and clinical team. They become recognized leaders in the hospital as active participants in process improvement and key members on the hospital committees that influence patient care policy.


We have 13 full-time Family Medicine faculty, all board-certified and passionate about resident education. Backgrounds are diverse, including a wealth of operational military experience and a strong corps of civilian physicians from across the country. Numerous faculty have fellowship training and Certificates of Additional Qualification (CAQ) in Faculty Development, Geriatrics, and Sports Medicine. We are also the host program for the Navy's only Sports Medicine Primary Care Fellowship.


We are a proud member of the medical community in San Diego County, enjoying long-standing partnerships with regional facilities that enhance the diversity and quality of the resident experience. Our residents rotate with experts at Naval Medical Center San Diego (NICU, ICU, Endocrinology), Rady Children's Hospital (Inpatient Pediatrics, Pediatric Emergency Medicine), Tri-city Hospital (Inpatient Adult Medicine), and Palomar Hospital (Trauma Emergency Medicine). We also enjoy close ties with BOTH blue-side Navy (San Diego) and green-side USMC (Camp Pendleton) operational units and medical teams.
 

Southern California, of course, boasts great weather, great attractions, and great activities. Surfing, running, cycling, sailing, camping, and hiking are common diversions. Disney World, Sea World, and the San Diego Zoo are here. We are close to Los Angeles, Palm Springs, Joshua Tree National Park, Death Valley, the Grand Canyon, and Catalina Island. There probably is not a better place in the world to watch baseball. The San Diego Padres, Los Angeles Dodgers, and Anaheim Angels are all nearby, as are several other Los Angeles sports teams.


We are excited to host medical students, who quickly become important members of our team. We hope to give all medical students a broad experience in Family Medicine and a clear understanding of who we are. Students spend most of their time in the clinic caring for patients with faculty and residents. They also spend time on the inpatient service and have opportunities to work on Labor & Delivery and with our Sports Medicine team. There may also be opportunities for experience with local operational units.

Are we the right residency program for you? For students, call us or e-mail to set up a rotation. if you are GMO, Fight Surgeon or Dive Officer Looking for a residency starting in the PGY-2 year, we can arrange a tour and interview. We'd love to hear from you and get to know you.

Noa C. Hammer, MD MPH
CDR MC USN
Program Director."






 







 

Contact Us

Command Family Readiness Officer:

Mr. Raphael Sanchez
raphael.sanchez.civ@mail.mil
(760) 719-3101

HMC Daniel T. McGowen
daniel.t.mcgowen.mil@mail.mil
(760) 719-3098

Ombudsman Cell

(760) 421-9816

Please do not hesitate to contact us if you need assistance.
For Appointments, 24-hour Information and Assistance,
please call (760) 725-HELP(4357)

Don't forget to keep your family's information up-to-date in DEERS.