Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Affiliation Requests


On 1 Oct 2022, Navy Medical Treatment Facilities transitioned to The Defense Health Agency (DHA), the process for requesting affiliations changed.
 
- For Navy Active Duty providers, Retired Navy Active Duty providers, and all Navy Civilian providers currently employed, separated, or retired: Use the DHA Credentialing & Privileging Affiliation Verification mailbox as follows: dha.ncr.clinic-qual.mbx.cred-affiliation-verification@health.mil
 
- For Navy Reservists, Navy Retired Reservists, and Navy Recruit Healthcare Providers who do NOT affiliate with the Navy (for some reason): Use The Navy’s Centralized Credentialing & Privileging Department, Archives Division mailbox as follows: usn-ccpd-archives@health.mil
 
- Claims history is managed by DHA HRM (Release of Information - claims history). Please have the requestor send a written, with signed/dated release from the provider to the Claims History Mailbox directly and they will respond directly to the requesting entity. Claims History mailbox as follows: dha.jbsa.clinic-qual.mbx.healthcareriskmgmt-claimshx@health.mil

Don’t forget to keep your family’s information up to date in DEERS!