Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More. Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations Department

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

* If a patient requires translation / interpreting services, please notify the customer service representative at the time of scheduling the appointment.
 
* If you need wheelchair assistance for your appointment, please notify the customer service representative at the time of scheduling the appointment.

TRICARE Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

TriWest Understanding the Provider Directory Quick Reference Guide

PDF available here

Contact Us

Phone:

Patient Relations Department:

760 - 725 - 1436

BCAC / DCAO:

760 - 725 - 1262

Email:

dha.pendleton.camp-pendleton-nh.mbx.patient-advocate@health.mil  

Hours:

Patient Relations Department:
Mon - Fri: 7:30 am - 4:30 pm
BCAC / DCAO:
Mon - Fri: 8:30 am - 3:30 pm

Location:

Patient Relations Department:
H200, 1st Floor
BCAC / DCAO:
H200, 1st Floor


 

Don’t forget to keep your family’s information up to date in DEERS!