Did you receive a referral or need to log into TRICARE West? Learn how to log into TRICARE West here

To make an appointment call 760 - 725 - HELP (4357) between the hours of 7:30 am and 4:00 pm weekdays. Select Option 3.

Did you know you can now order prescription refills from your GENESIS patient portal? Go to the Pharmacy page to learn more. 

To access a video with instructions on setting up an MHS GENESIS account, click here

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations Department

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

* If a patient requires translation / interpreting services, please notify the customer service representative at the time of scheduling the appointment.
 
* If you need wheelchair assistance for your appointment, please notify the customer service representative at the time of scheduling the appointment.

TRICARE Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone:

Patient Relations Department:

760 - 725 - 1436

BCAC / DCAO:

760 - 725 - 1262

Email:

dha.pendleton.camp-pendleton-nh.mbx.patient-advocate@health.mil  

Hours:

Patient Relations Department:
Mon - Fri: 7:30 am - 4:30 pm
BCAC / DCAO:
Mon - Fri: 8:30 am - 3:30 pm

Location:

Patient Relations Department:
H200, 1st Floor
BCAC / DCAO:
H200, 1st Floor


 

Don’t forget to keep your family’s information up to date in DEERS!