A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On Feb. 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.
 
Naval Hospital Camp Pendleton and associated pharmacies will provide outpatient prescriptions through a manual procedure until this issue is resolved. Priority will be given to urgent prescriptions followed by routine prescriptions as manning and resources allow. We apologize for the inconvenience and appreciate the patience and understanding of our beneficiaries while it takes longer than usual to safely fill prescription needs. Visit the Pharmacy page on this website for Q&As.


Did you receive a referral or need to log into TRICARE West? Learn how to log into TRICARE West here

To make an appointment call 760 - 725 - HELP (4357) between the hours of 7:30 am and 4:00 pm weekdays. Select Option 3.

To access a video with instructions on setting up an MHS GENESIS account, click
here

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations Department

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

* If a patient requires translation / interpreting services, please notify the customer service representative at the time of scheduling the appointment.
 
* If you need wheelchair assistance for your appointment, please notify the customer service representative at the time of scheduling the appointment.

TRICARE Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone:

Patient Relations Department:

760 - 725 - 1436

BCAC / DCAO:

760 - 725 - HELP (4357) 

Email:

dha.pendleton.camp-pendleton-nh.mbx.patient-relations@health.mil  

Hours:

Patient Relations Department:
Mon - Fri: 7:30 am - 4:30 pm
BCAC / DCAO:
Mon - Fri: 8:30 am - 3:30 pm

Location:

Patient Relations Department:
H200, 1st Floor
BCAC / DCAO:
H200, 1st Floor


 
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